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Please keep in mind that custom orders and pre-orders are non-refundable once build has commenced. Usually this is just a few days after an order is placed. We understand that you might jump the gun after seeing some amazing Gepettos Guild guitars, but once the saw hits the wood, supplies have been ordered, and work has been put into your custom guitar, there is no turning back. Luckily we offer full refunds within 7 days of purchase on all non-custom guitars. Buyer pays return shipping. Budget $40-75 for shipping a guitar within the U.S.